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About

VILLAO is a women’s ready-to-wear apparel house. Based in Denmark, the brands inspiration is to make timeless designs with the ultimate quality so that styles from previous seasons can complement with future seasons. The aim is to create a women’s wardrobe full of diligent craftmanship and flawless materials.

VILLAO was founded by Elisabeth Villao in 2010. 

Shipping

We ship within the EU from our warehouse in Denmark.

Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including weekends and public holidays).

Unfortunately we are unable to ship to Ukraine at the moment and have paused all shipments to Russia and Belarus as a direct response to the crisis.

When the shipment has left the warehouse you will be able to track your order.

Please note:

  • We're unable to cancel an order once it has left our warehouse
  • The shipping cost is non refundable for returns
  • Delivery to rural addresses can take longer
  • Next day delivery is not possible to rural addressess.

After submitting your order, VILLAO will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:

  • The ordered product is out of stock
  • Inability to obtain authorization of payment
  • An error within the product information, including price or promotion
  • Suspicion of any fraudulent activity

Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Please note that VILLAO does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email.

If we have already received a payment for the order, we will refund the amount to you.

Returns

  • All returns have to be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.
  • All pieces must be returned in their original condition, with all tags attached. Worn pieces will not be accepted for return.
  • When shipping your return, make sure the parcel is securely sealed, to avoid any damage.
  • Returns must be sent back using our complimentary pre-paid return slip. Contact our Customer Care Service at shop@villao-studio.com to receive your pre-paid shipping label. If you choose to use another shipping provider, you will have to cover the return shipping cost yourself.

Exchanges

If you want to exchange an item for a different size or color, please return it and place a new order.

Claims

If you think your order is damaged or faulty, please reach out to shop@villao-studio.com with your order number and photographs showing the issue.

Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to VILLAO within 14 days of the date on which you have received the product. The notice may be sent in different ways. If you send us an email we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

Shipping costs for returning the products

Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and VILLAO has no obligation to pay such costs.

If you use VILLAO return service, we will deduct the price for the return shipping from your refund.

Returning the products

Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable and not later than 14 days after sending your notice.

When returning please follow the steps below.

  • Place the product(s) in the original shipping bag, or any other solid carton box.
  • Fill out the return form and include it inside the box.
  • Close the box and tape it securely.
  • Place the return shipping label on the box over the prior delivery information.

Please send the package to:

Villao Company ApS, Søndre Alle 43C, 4600 Køge, Denmark

Defective products

If you receive defective products, please notify us immediately. If VILLAO consider the products to be defective, one of the following remedies may be applicable:

  • A full refund including shipping costs.
  • Repair of the defective product.
  • Replacing the defective product with a new product.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note, the initial shipping fee will not be refunded.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@villao-studio.com.

We don’t accept returns or claims of VILLAO pieces bought from other retailers or second-hand sites.

Contact

Customer service: mail@villao.dk

Wholesale: anna@likely-studios.com

HEAD OFFICE

Villao Company ApS, Søndre Alle 41, 4600 Køge, Denmark

Telephone: +45 21 12 12 67

CVR-nr: 33160836

The team is available the following hours, except for Danish public holidays:

Monday to Friday: 9am – 5pm CET

Cashmere care

Take good care of your new cashmere style.

Peeling: Peeling may occur (especially where friction happens) e.g. under the arms or along the sides. If peeling occurs, remove it carefully with your finger before washing. After 2-3 washes it won't occur anymore.

In-order to avoid unnecessary peeling avoid friction on your cashmere especially from synthetic materials e.g. synthetic tags in the side of your outerwear, belts and shoulder straps from bags.

Washing and drying: The cashmere is best washed at 30 degrees on wool program or carefully hand washed. When washing a thinner cashmere style we recommend using a good quality zipper wash bag.

Liquid soap appropriate for wool is used for washing.

After washing, the cashmere is laid flat for drying. Do not hang or lay directly on a heat source.

If you want the cashmere completely smooth after drying it can be carefully steamed with steam iron or regular steamer. Use if necessary, a cloth between your cashmere and your steam iron.