Shipping policy

We ship within the EU from our warehouse in Denmark.

Your order will be shipped within 24 hours from the time you receive your order confirmation on business days (not including weekends and public holidays).

Unfortunately we are unable to ship to Ukraine at the moment and have paused all shipments to Russia and Belarus as a direct response to the crisis.

When the shipment has left the warehouse you will be able to track your order.

Please note:

  • We're unable to cancel an order once it has left our warehouse
  • The shipping cost is non refundable for returns
  • Delivery to rural addresses can take longer

After submitting your order, VILLAO will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:

  • The ordered product is out of stock
  • Inability to obtain authorization of payment
  • An error within the product information, including price or promotion
  • Suspicion of any fraudulent activity

Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Please note that VILLAO does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email.

If we have already received a payment for the order, we will refund the amount to you.